Legal notice

Last Updated: October 29, 2026

Welcome to Zetroo, an online eCommerce platform operated by JANATHA RETAIL PRIVATE LIMITED. By accessing, browsing, or using this website, you acknowledge and agree to the terms, conditions, policies, and notices described on this website.

This Legal Notice is intended to provide important information regarding the ownership, use, content, products, services, and legal responsibilities associated with the Zetroo website.

1. Website Ownership

The website Zetroo is operated and managed by:

JANATHA RETAIL PRIVATE LIMITED

Plot No. 24,
2nd Floor,
Nagarjuna Enclave,
Miyapur, Madeenaguda,
Hyderabad, Rangareddy,
Telangana – 500049, India

Email: support@zetroo.com

Phone: +91 7569889047

Website: www.zetroo.com

The Zetroo website contains content and materials owned by, licensed to, or used with appropriate permission by JANATHA RETAIL PRIVATE LIMITED, as applicable.

Third-party trademarks, brand names, logos, product photographs, and other proprietary materials remain the property of their respective owners.

2. Intellectual Property

Zetroo-owned website content, branding, designs, text, graphics, and software are protected under applicable intellectual property and copyright laws.

You may access and use the website for personal and lawful purposes only.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial exploitation of protected materials is prohibited unless permitted by applicable law or authorized by the relevant rights holder.

The appearance of third-party brands or products on this website does not imply an official partnership, endorsement, or authorization unless expressly stated.

Unauthorized use of protected intellectual property may result in appropriate legal action.

3. Product Information

Zetroo makes reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on the website are accurate and up to date.

Product images may vary slightly from the actual product due to photography, screen settings, lighting, packaging design changes, or manufacturer packaging updates.

We reserve the right to correct errors, update product information, change prices, or discontinue products where permitted by applicable law.

Material product information, including ingredients, specifications, and contents, is provided based on available product information and applicable labelling.

4. Health and Wellness Disclaimer

Zetroo offers products across categories including health, wellness, nutrition, beauty, personal care, herbal products, supplements, and related products.

Information provided on this website is intended for general informational purposes only and should not be considered medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.

Customers should carefully read product labels, directions, warnings, ingredients, and other information provided with each product before use.

If you have questions regarding whether a product is appropriate for you, please consult a qualified healthcare professional before purchasing or using the product.

Zetroo does not guarantee that any product will prevent, treat, cure, or diagnose any particular medical condition unless such claims are expressly authorized under applicable law and stated by the manufacturer.

5. Third-Party Brands and Manufacturers

Certain products available through Zetroo may be manufactured or supplied by third-party brands and manufacturers.

Zetroo does not manufacture every product sold through the website.

Products are sourced from suppliers in the USA and other international markets. Product sourcing and availability may vary by item.

Unless expressly stated and supported by documentation, Zetroo does not claim to be an authorized distributor or official representative of a particular brand or manufacturer.

Product information, packaging, ingredients, instructions, warnings, and other specifications may be provided by the relevant manufacturer or supplier.

Customers should refer to the product packaging and manufacturer-provided information for current product-specific instructions and warnings.

6. Pricing and Availability

All prices displayed on the website are subject to change without prior notice, subject to applicable law.

Products are subject to availability.

In the event of a pricing error, technical error, inventory issue, or other system-related error, Zetroo reserves the right to cancel or modify the affected order where permitted by applicable law.

If an order is cancelled due to such an error after payment has been received, Zetroo will initiate a refund to the original payment method promptly following cancellation.

Refunds processed through Razorpay generally appear in the customer's account within 5–7 business days after processing. The actual time may vary depending on the bank, card issuer, UPI provider, or payment service provider.

7. Orders and Payments

Orders placed through the website are subject to acceptance and availability.

Zetroo reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory issues, unauthorized transactions, or other circumstances permitted under applicable law.

Payments are processed through third-party payment service providers.

Zetroo does not intentionally store complete payment card information on its own servers.

8. Shipping and Delivery

Zetroo provides free standard shipping on all orders across India. No minimum order value is required.

Customer orders are dispatched directly from the USA to delivery addresses across India.

Orders are processed within 2–4 business days and delivered within 15–18 business days after dispatch.

The total estimated delivery timeframe is 17–22 business days from the order date, including processing and transit.

Delivery times are estimates and may vary because of courier operations, weather conditions, public holidays, transportation disruptions, customs procedures, remote delivery locations, or other circumstances beyond our reasonable control.

All applicable taxes and any import duties are included in the total amount displayed at checkout. Customers are not required to pay additional import duties, customs charges, or standard delivery fees upon delivery.

For complete information regarding delivery, customers should refer to our Shipping Policy.

9. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by Zetroo's official Return & Refund Policy.

Zetroo offers a 7-day replacement request window for eligible products that arrive damaged, defective, incorrect, incomplete, or expired.

The 7-day period refers to the deadline for reporting an eligible issue, not a guarantee that a replacement will be delivered within 7 days.

Customers should review the applicable Return & Refund Policy before submitting a replacement or refund request.

Nothing in our policies is intended to exclude or limit any rights that consumers may have under applicable consumer protection laws.

10. Website Availability

We make reasonable efforts to keep the Zetroo website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from technical issues.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security measures, hosting issues, or circumstances beyond our control.

11. Limitation of Liability

To the extent permitted by applicable law, JANATHA RETAIL PRIVATE LIMITED shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of, or inability to use, the website or its services.

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Third-Party Links

The Zetroo website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

These links are provided for convenience and informational purposes.

Zetroo does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Customers are encouraged to review the applicable terms and privacy policies of external websites before using them.

13. User Responsibilities

Users of the Zetroo website agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the security or operation of the website.

  • Copy or misuse website content.

  • Upload malicious software or harmful code.

  • Attempt to compromise the website or its infrastructure.

  • Use the website in a manner that violates applicable laws or regulations.

Zetroo reserves the right to restrict or terminate access where misuse or unauthorized activity is identified.

14. Fraud and Unauthorized Activities

Zetroo takes fraudulent transactions, payment abuse, identity misuse, unauthorized account activity, and other unlawful activities seriously.

Where appropriate and permitted by law, we may investigate suspicious activity, cancel affected orders, restrict accounts, cooperate with payment providers and authorities, and take appropriate legal action.

15. Governing Law and Jurisdiction

This Legal Notice and any disputes arising from the use of the Zetroo website, its products, services, or transactions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in India, as determined by applicable law.

Nothing in this section limits or overrides any mandatory consumer protection rights, remedies, or jurisdictional protections available to customers under applicable law.

16. Changes to This Legal Notice

JANATHA RETAIL PRIVATE LIMITED reserves the right to update, modify, or revise this Legal Notice from time to time.

Any changes will be published on this page with an updated Last Updated date.

Your continued use of the website after changes are published constitutes your acknowledgment of the updated notice, to the extent permitted by applicable law.

17. Contact Us

If you have any questions, concerns, legal notices, or requests relating to Zetroo or this Legal Notice, please contact us:

JANATHA RETAIL PRIVATE LIMITED

Plot No. 24,
2nd Floor,
Nagarjuna Enclave,
Miyapur, Madeenaguda,
Hyderabad, Rangareddy,
Telangana – 500049, India

Email: support@zetroo.com

Phone: +91 7569889047

Website: www.zetroo.com

This Legal Notice is provided for general informational purposes and should be read together with Zetroo's Terms & Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy.