Privacy Policy

Last Updated: September 10, 2026

Introduction

Welcome to Zetroo.

Your privacy is important to us. This Privacy Policy explains how JANATHA RETAIL PRIVATE LIMITED ("Zetroo", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit or use our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Zetroo is an online eCommerce platform operated by JANATHA RETAIL PRIVATE LIMITED, offering products to customers across India.

Scope of This Policy

This Privacy Policy applies to:

Website visitors
Registered customers
Individuals placing orders
Customer support enquiries
Marketing subscribers
Anyone interacting with Zetroo through our website, email, phone, or social media

Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Order Information

Products purchased
Order history
Payment status
Delivery details

Account Information

Login credentials
Wishlist
Shopping cart information

Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

Marketing Information

Newsletter subscriptions
Email preferences
SMS preferences
Promotional interactions

Information We Do Not Collect

We do not intentionally collect sensitive personal information such as:

Health records
Religious beliefs
Political opinions
Biometric information
Criminal records
Government identification numbers unless required by law

How We Collect Information

We collect information when you:

Create an account
Place an order
Contact customer support
Subscribe to newsletters
Participate in promotions
Browse our website
Submit product reviews
Contact us through social media

We may also receive information from trusted third-party service providers such as payment gateways, shipping partners, and analytics providers.

How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Verify transactions
Prevent fraud
Respond to enquiries
Improve our website and services
Personalize your shopping experience
Send order confirmations and updates
Send promotional communications (where permitted)
Comply with legal obligations
Maintain website security

Legal Basis for Processing

Where applicable, we process your personal information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

Shopify (website hosting and order management)
Razorpay (payment processing)
Shipping and logistics partners
Email and SMS service providers
Google Analytics
Meta Pixel
Customer support providers
Government or regulatory authorities where required by law

These service providers are permitted to use your information only for providing services on our behalf and are required to keep it secure.

Payment Information

Payments on Zetroo are securely processed through Razorpay.

We do not store your complete credit card, debit card, UPI, or banking information on our servers. Payment information is securely processed by our payment service provider in accordance with applicable security standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Improve website functionality
Analyse website traffic
Measure advertising performance
Personalise your shopping experience

You can disable cookies through your browser settings; however, some website features may not function properly.

Analytics and Advertising

We use tools such as Google Analytics and Meta Pixel to understand visitor behaviour, improve our website, and measure the effectiveness of advertising campaigns.

These services may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website.

Email and SMS Marketing

With your consent, we may send you:

Promotional offers
Product launches
Discount campaigns
Order updates
Newsletters

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Shipping Partners

To deliver your orders, we share only the information necessary with trusted logistics partners, including:

Recipient name
Delivery address
Mobile number
Order details required for delivery

Data Security

We use appropriate technical and organisational security measures to protect your personal information, including:

SSL encryption
Secure servers
Restricted employee access
Password protection
Security monitoring
Industry-standard safeguards

Although we take reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Process transactions
Maintain order records
Comply with tax, accounting, and legal obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it is securely deleted or anonymised where reasonably practicable.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your personal data is processed

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are published constitutes your acceptance of the updated Privacy Policy.