Shipping Policy

Last Updated: September 10, 2026

At Zetroo, we are committed to providing a simple, transparent, and convenient shopping experience. We carefully process every order and work with trusted shipping and logistics partners to deliver your products safely to your doorstep across India.

1. Free Shipping

Zetroo offers free shipping on all eligible orders across India.

There are no additional standard shipping charges for customers at checkout.

Our free shipping service covers the standard delivery of your order to the shipping address provided during checkout.

2. Shipping Availability

Zetroo currently delivers products across India.

Delivery availability may vary depending on your location, product availability, courier coverage, and logistical conditions.

Please ensure that your shipping information is complete and accurate when placing your order.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are carefully prepared and handed over to our shipping and logistics partners for delivery.

Processing times may vary during weekends, public holidays, promotional periods, or periods of high order volume.

You will receive order confirmation and shipping updates through the contact details provided during checkout.

4. Delivery Timeline

The estimated delivery time for Zetroo orders is approximately 15 to 18 business days from the date your order is successfully processed.

The actual delivery time may vary depending on your location, product availability, logistics conditions, courier operations, customs or regulatory procedures where applicable, weather conditions, public holidays, and other unforeseen circumstances.

The 15 to 18 business day delivery timeframe is an estimated timeframe and is not a guaranteed delivery date.

Some orders may arrive earlier, while certain orders may require additional time due to circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, or other available communication channels.

You can use the tracking information to check the latest available status of your shipment.

Please note that tracking information may take some time to become active after the shipment has been handed over to the logistics partner.

6. Shipping Delays

Although we work with trusted shipping and logistics partners, delays may occasionally occur.

Possible causes of delays include:

Courier network disruptions
Severe weather conditions
Natural disasters
Public holidays
Transportation issues
Incorrect or incomplete shipping information
Remote delivery locations
High shipment volumes
Government or regulatory restrictions
Customs or clearance procedures, where applicable

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team so that we can review the shipment status and assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Zetroo is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@zetroo.com.

We will make reasonable efforts to assist with updating the information before dispatch. However, changes cannot be guaranteed once an order has been shipped.

8. Failed or Unsuccessful Delivery

A delivery may be unsuccessful if the courier is unable to deliver the package because of an incorrect address, unavailable recipient, incorrect mobile number, refusal to accept the package, failure to respond to courier communication, or multiple unsuccessful delivery attempts.

If an order is returned to us because of a failed delivery caused by incorrect information or the customer's inability to receive the shipment, additional shipping charges may apply if reshipment is requested.

9. Damaged Packages

We take reasonable precautions to ensure that orders are securely packaged before shipment.

If your package appears visibly damaged at the time of delivery, we recommend documenting the condition with photographs or video where possible.

If the product inside the package is damaged or defective, please contact us within 7 days of delivery in accordance with our Return & Refund Policy.

Please provide your order number along with clear photographs or videos of the package and affected product.

10. Missing Items

If an item, accessory, or component is missing from your shipment, please contact our Customer Support team within 48 hours of delivery.

Please provide:

Order number
Product name
Photos of the package
Photo of the shipping label
Photos of the contents received

Our team will review the information and work with the relevant logistics partner where necessary.

11. Internationally Sourced Products

Some products available through Zetroo may be sourced internationally, including products sourced from the USA.

Depending on the product and fulfillment process, additional time may be required for sourcing, processing, transportation, customs, or other logistical procedures.

These factors may contribute to the estimated 15 to 18 business day delivery timeframe.

12. Remote Locations

Orders placed for remote, rural, or difficult-to-service locations may require additional delivery time depending on courier availability and transportation conditions.

Where additional time is required, we will make reasonable efforts to keep you informed through the contact information associated with your order.

13. Delivery Confirmation

An order will generally be considered delivered once the shipping or logistics partner records the shipment as delivered to the address provided during checkout.

If your tracking information shows that your order has been delivered but you have not received it, please contact our Customer Support team as soon as possible so we can assist you in investigating the delivery status.

14. Changes to This Shipping Policy

Zetroo may update this Shipping Policy from time to time to reflect changes in our shipping processes, logistics partners, services, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.