Last Updated: September 10, 2026

At Zetroo, customer satisfaction is our priority. We carefully source and inspect every product to ensure it meets our quality standards. If your order arrives damaged, defective, incorrect, or incomplete, we're committed to resolving the issue quickly and fairly.

Please read this Return & Refund Policy carefully before requesting a replacement or refund.

1. 7-Day Replacement Guarantee

We offer a 7-day replacement guarantee for eligible products.

Replacement requests must be submitted within 7 calendar days from the date your order is marked as delivered.

Requests received after the 7-day period may not be eligible for replacement or refund unless required by applicable consumer protection laws.

2. Eligible Replacement Reasons

You may request a free replacement if:

  • Your product arrives physically damaged during transit.

  • You receive a defective or non-functional item.

  • You receive the wrong product or an incorrect variant.

  • The item significantly differs from its description or images on our website.

  • Your package is delivered with missing parts, accessories, or components.

3. Replacement Eligibility Requirements

To qualify for a replacement, all of the following conditions must be met:

  • The replacement request is submitted within 7 days of delivery.

  • The item has not been intentionally damaged, misused, altered, or improperly handled.

  • The product is returned with its original packaging, accessories, manuals, labels, and all included components whenever reasonably possible.

  • Proof of purchase (order number or invoice) is provided.

  • Clear photos or videos may be requested to help verify the issue before approval.

  • The returned product successfully passes our quality inspection.

4. Replacement Process

Once your replacement request is approved:

  • Our support team will provide return instructions.

  • Return the eligible product as instructed.

  • After the returned item is received and inspected, we will ship a replacement using our standard shipping service.

  • Customers will receive shipment confirmation and tracking details once dispatched.

5. When a Refund Will Be Issued

A refund will be provided instead of a replacement when:

  • The identical product is permanently out of stock.

  • The item has been discontinued.

  • We are unable to provide a suitable replacement.

  • Applicable consumer protection laws require a refund.

Approved refunds will be issued to the original payment method used during purchase.

Depending on your bank, card issuer, or payment provider, refunds generally appear within 5–7 business days, although some financial institutions may take longer.

6. Non-Eligible Returns

Replacement or refund requests may be declined if:

  • The request is submitted after the eligible return period.

  • The product shows signs of misuse, abuse, negligence, accidental damage, or unauthorized repair.

  • The item has been modified or altered after delivery.

  • The returned product is missing essential parts that were not reported upon delivery.

  • The issue results from normal wear and tear or improper installation.

7. Single Replacement Policy

Each eligible order is entitled to one complimentary replacement.

Products that have already been replaced once are generally not eligible for an additional free replacement unless required under applicable law.

8. Missing Items or Accessories

If your shipment arrives with missing items or accessories, please contact our Customer Support team within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Photos of the package

  • Photos of the shipping label

  • Photos of the contents received

9. Return Shipping

If the return is due to our error—including damaged, defective, incorrect, or incomplete products—Zetroo will bear the return shipping cost, where applicable.

If a return is requested for reasons not covered under this policy, return shipping charges may be the customer's responsibility.

10. Quality Inspection

All returned products undergo inspection by our quality assurance team before a replacement or refund is approved.

If inspection determines that the product does not meet the eligibility requirements outlined in this policy, the replacement or refund request may be declined.

11. Contact Customer Support

Need assistance with a return or replacement?

Email: support@zetroo.com
Phone: +91 7569889047

When contacting us, please include:

  • Order Number

  • Product Name

  • Description of the issue

  • Photos or videos (if applicable)

Our support team aims to respond as quickly as possible during business hours.

Important Notice

This Return & Refund Policy is intended to comply with applicable consumer protection laws. Nothing in this policy limits or excludes any statutory rights that consumers may have under applicable law.