Terms And Condtions

Last Updated: September 10, 2026

1. Use of Website

You agree to use this website lawfully and provide accurate, complete information when placing orders. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products & Pricing

All products are subject to availability. Prices, specifications, and product details may change without prior notice. In the event of a pricing error or system glitch, JANATHA RETAIL PRIVATE LIMITED reserves the right to cancel the affected order and issue a full refund.

3. Orders & Payments

Orders are confirmed only after successful payment authorization. Payments are processed securely through Razorpay, an RBI-compliant third-party payment gateway provider. We do not store or process your credit/debit card details on our servers.

4. Shipping & Delivery

Delivery timelines are estimates and may vary based on shipping location or unforeseen courier delays. Customers are responsible for providing accurate and complete shipping information at checkout to prevent delivery failures.

5. Returns & Refunds

Returns, replacements, and refunds are governed by our official Return & Refund Policy published on the website. For assistance, please reach out to us at support@zetroo.com.

6. Intellectual Property

All content on this website—including logos, text, graphics, designs, and code—is the property of JANATHA RETAIL PRIVATE LIMITED and protected under applicable intellectual property laws. Unauthorized reproduction or redistribution is strictly prohibited.

7. Limitation of Liability

JANATHA RETAIL PRIVATE LIMITED shall not be liable for any indirect, incidental, or consequential damages resulting from website use or shipping delays beyond our control. Our total liability is strictly limited to the purchase value of the product in question.

8. Cancellation Policy

Cancellation Window: Orders can be cancelled within 24 hours of placement or prior to dispatch, whichever comes first. Once shipped, orders cannot be cancelled.
How to Cancel: Email support@zetroo.com with your Order ID and reason for cancellation.
Refund Processing: Approved cancellations will be refunded to the original payment method via Razorpay within 5–7 business days.
Merchant Cancellations: JANATHA RETAIL PRIVATE LIMITED reserves the right to cancel orders due to inventory shortages, pricing inaccuracies, or suspected fraud, with a full refund issued immediately.

9. Updates to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will take effect immediately upon being posted on this page with an updated effective date.